Contact the support team
Tell us what happened, which device you are using and any error message you can see. We will use those details to investigate.
Open the contact formLoLa support
Get help with LoLa.
Send our support team a message, join the LoLa community on Discord, or use the MoonShine shortcut guide below.
Support options
Choose the quickest route.
Ask the community on Discord
Join the LoLa Discord server for community help, product discussion and quick guidance from other users.
Accept the Discord invitationSupport library
Frequently asked questions.
These questions have been carried over from the previous LoLa support site and organised into LoLa app, PC Hub and General sections.
LoLa app
How do I install the LoLa app?
Visit the Downloads page, choose the version for your device and follow the installer prompts. Once installation is complete, open LoLa and sign in with your account details.
How do I log in and launch my Cloud PC?
Open the LoLa app and sign in using your LoLa account. Select your available Cloud PC, then choose Connect to launch the remote session. If no computer appears, check that the Cloud PC is active in your account or contact support below.
How do I download the LoLa Android app?
Open the Downloads page on your Android device and choose Android. Follow the current download or store link shown there, then install and open the app.
How do I activate MoonShine on my Cloud PC?
Sign in to your Cloud PC, open MoonShine and follow the on-screen connection or pairing steps. Keep the host computer online while pairing. If MoonShine cannot see the computer, restart the app and confirm that both the LoLa host service and your internet connection are active.
How can I buy a Cloud PC or start a trial?
Visit the Cloud PCs page to review the current options and follow the link to the LoLa shop. If you need help selecting a machine or want to discuss a trial, use the support form below.
How do I disconnect from MoonShine, and what shortcuts are available?
MoonShine uses a common shortcut prefix to control the stream. On Windows, hold Ctrl + Alt + Shift, then press the action key. On macOS, use Ctrl + Option + Shift. To disconnect, press Q after the shortcut prefix.
| Shortcut | Action |
|---|---|
| Ctrl + Alt + Shift + Q | Quit the remote streaming session |
| Ctrl + Alt + Shift + X | Toggle full-screen and windowed mode |
| Ctrl + Alt + Shift + M | Toggle mouse capture mode (pointer capture / direct control) |
| Ctrl + Alt + Shift + N | Hide the remote PC mouse icon |
| Ctrl + Alt + Shift + C | Show the local mouse cursor |
| Ctrl + Alt + Shift + S | Show streaming statistics |
| Ctrl + Alt + Shift + L | Toggle locking the mouse inside the stream window (requires pointer-capture mode) |
| Ctrl + Alt + Shift + V | Sync the local clipboard to the remote clipboard |
| Ctrl + Alt + Shift + D | Minimise the streaming display window |
PC Hub
How do I set up a PC Hub?
Connect the PC Hub to a monitor or screen using an HDMI cable. Connect it to power, then attach your mouse and keyboard by USB. Turn it on and log in to begin.
How do I set up my PC Hub with wired internet?
Connect the PC Hub to your router or network using an Ethernet cable. Connect the Hub to a monitor with HDMI, attach power, then connect your mouse and keyboard by USB. Turn it on and log in.
General
What are LoLa PCs?
LoLa PCs are computers configured for remote access through LoLa. Depending on the service, this may be a compatible computer you control or a separately selected LoLa Cloud PC.
What is a PC Hub?
A PC Hub is a compact device for accessing your LoLa computer from a monitor, keyboard and mouse. It provides a simple fixed-desk route without requiring a full local PC.
What is MoonShine?
MoonShine is LoLa’s remote-streaming client. It displays and controls the remote Windows computer on your supported device and provides stream controls such as full-screen mode, mouse capture, clipboard sync and statistics.
What is a Cloud PC?
A Cloud PC is a Windows computer hosted in a data centre and accessed remotely over the internet. It can provide a managed computer when you do not have suitable host hardware locally or need additional capacity for a defined workload.
How can I express interest in LoLa services or partnerships?
Use the contact form below and describe the service, partnership or project you have in mind. For community questions, you can also join the LoLa Discord server.
Contact support
Tell us what you need help with.
Include the device, operating system, and the exact point where the issue occurs. Support submissions are sent securely to the LoLa team.