Question 1

How do I install the LoLa app?

Accepted Answer

To install the LoLa app: 1. Visit https://www.lola-pc.com/downloads. 2. Click the Download button for your operating system and wait for the file to download. 3. Once downloaded, run the file to begin the installation. 4. Follow the on-screen instructions. 5. Read and agree to the License Terms & Conditions. 6. Click install, then yes, and finally, finish. 7. A desktop shortcut for the LoLa app will be created. For more questions and answers, visit our Support page.

Question 2

How do I log in and launch my Cloud PC?

Accepted Answer

To log in and launch your Cloud PC: 1. Open the LoLa application. 2. Wait for any updates to download (this should take under 30 seconds). 3. Sign in to your account or click "Sign Up Now!" to create a new account. 4. Choose and start your Cloud PC or click Get cloud PC to create a new one (note: start-up may take a couple of minutes). 5. Launch your Cloud PC. (You can select your stream options from the settings page to optimise for Graphics work, Gaming or Office work). 6. If a "Remote Desktop Connection" dialog box appears, tick the "Do not ask me again" box and click "Connect". 7. Enjoy your Cloud PC! For more questions and answers, visit our Support page.

Question 3

How do you download the LoLa Android App?

Accepted Answer

Installing LoLa PCs App for Android devices:

1. Open your Android device and go to the Google Play Store.
2. Type in "LoLa Cloud PC".
3. Select LoLa - Cloud PC Streaming application by Theo Technologies Ltd. 
4. Click Install.
5. Once downloaded, open the application.   
6. Sign in to your account. 
7. Start-Up & Launch your Cloud PC.

Question 4

How do I activate MoonShine on my Cloud PC?

Accepted Answer

Activating MoonShine is a breeze: 1. Download the LoLa App. 2. Log in or create an account. 3. Navigate to Settings > General > Stream with and select MoonShine. 4. (Optional) For advanced settings, go to Settings > MoonShine Windows > Commands. 5. Press Exit. 6. Start up and launch your Cloud PC. You're now streaming with MoonShine!

Question 5

How can I buy a Cloud PC or start a trial?

Accepted Answer

Ready to get your Cloud PC? Here's how: 1. Visit our website, Create a free account and log in 2. Go to the 'Cloud PCs' section and select a PC. 3. Download the app and stream your Cloud PC today. Business owners can leave their email to claim a free trial or get further assistance in the chat. Easy peasy!

Question 6

How to Disconnect from your MoonShine connection and other Hot Keys

Accepted Answer

The MoonShine Client allows you to use "Hot Keys" to change the streaming, windows and capture behaviours of your remote connection. The most important Hot Key is the "Quit" option. to do that hold down Ctrl + Alt + Shift + Q.
The Ctrl + Alt + Shift portion enables the Hot Keys and then the next letter defines the Option, in this case Q for Quit. 
(For Mac, replace the Hot Keys with Ctrl + Option + Shift).

Other Hot Keys:

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